Your Privacy is free365's Priority

1. Information We Collect

free365 collects personal information necessary to provide safe, legitimate and quality online betting services to Malaysian players. The information we collect includes:

• Identity Information: Full name, identification card number (MyKad), date of birth, gender and nationality.
• Contact Information: Email address, mobile phone number and mailing address.
• Account Information: Username, encrypted password, login history and in-account activity.
• Financial Information: Details of payment methods used — including Touch 'n Go eWallet, DuitNow, FPX online banking, as well as deposit and withdrawal transaction information.
• Technical Information: IP address, device type, operating system, web browser, session data and system log records.
• Game Information: Betting history, game preferences and transaction records within the platform.

2. How We Use Your Information

Personal information collected by free365 is used for the following purposes:

• Identity Verification: Ensuring every user meets the minimum age requirement and legal compliance requirements related to international licensing.
• Account Management: Creating, verifying and maintaining player accounts, including processing deposits and withdrawals.
• Service Delivery: Enabling access to online slots, live casino, sports betting and all other games available on the free365 platform.
• Service Communications: Sending important notices relating to accounts, changes to terms, security updates and customer support.
• Fraud Prevention: Detecting and investigating suspicious activity to protect the safety of all players and the integrity of the platform.
• Responsible Gambling Monitoring: Identifying usage patterns that may require intervention for player protection purposes.
• Platform Improvement: Analysing aggregated usage patterns to improve service quality and user experience.
• Marketing (with consent): Sending information about promotions, bonuses and special offers — only to players who have given their consent.

3. Information Sharing and Disclosure

free365 does not sell, rent or disclose your personal information to third parties for commercial purposes. However, in certain situations, information may be shared with:

• Payment Service Providers: Any payment processors or financial institutions involved in processing deposit and withdrawal transactions on behalf of free365.
• Technology Service Providers: Third-party companies that assist with server hosting, data processing, analytics and technical support — subject to strict confidentiality agreements.
• Regulatory Authorities: Where required by law, court order or the direction of a regulatory body relating to free365's operations under international licensing.
• Fraud and Risk Prevention: With partners who help us identify fraudulent activity, money laundering or other security threats.

4. Cookies and Tracking Technologies

free365 uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. The types of cookies used include:

• Necessary Cookies: Required for basic website functions such as login, session verification and security settings. These cookies cannot be disabled.
• Performance Cookies: Collect information about how players use the platform so we can identify errors and improve performance.
• Functional Cookies: Store user preferences such as language, currency and display settings to provide a more personalised experience.
• Analytics Cookies: Help us understand general traffic and usage patterns for service improvement purposes.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some parts of the free365 platform.

5. Data Protection Measures

The security of your personal information is a priority for free365. We apply various technical and organisational measures to ensure your data remains protected at all times:

• 256-bit SSL encryption for all data transmission between your browser and free365 servers.
• Encryption of sensitive data including passwords and financial details within the database.
• Two-factor authentication is available to enhance the security of player accounts.
• Continuous security monitoring and regular system audits by our cybersecurity team.
• Strict internal access controls — only authorised staff may access player data.
• Established incident response procedures in the event of any data breach.

6. Your Rights Regarding Personal Data

As a free365 user, you have the following rights in relation to your personal information:

• Right of Access: You have the right to request and receive a copy of the personal information we hold about you.
• Right of Rectification: If the information we hold is inaccurate or incomplete, you have the right to request that we update it.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal obligations and operational requirements.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes at any time.
• Right to Data Portability: You may request that your data be transferred in a machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the free365 customer support team via live chat or email. We will process your request within a reasonable timeframe.

7. Data Retention and Storage

free365 retains players' personal information for as long as the account is active or for as long as necessary to fulfil the purposes set out in this Privacy Policy. Factors that determine the data retention period include:

• Legal and regulatory obligations related to international licensing that require records to be kept for a specified period.
• The need to resolve disputes, enforce agreements or process claims that are still pending.
• Business operational requirements and internal audits.

When information is no longer needed, free365 will delete or destroy that data using secure and irreversible methods.

8. Privacy Policy Amendments

free365 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operating practices, legal requirements, or service improvements. When significant changes occur:

• A notice will be displayed prominently on the free365.onl website before the changes take effect.
• Registered players will be notified via the email address registered to their account.
• The "Updated" date at the top of this document will be revised to reflect the latest version.

Continued use of the free365 platform after amendments take effect means you agree to the modified Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how free365 handles your personal data, our customer support team is ready to assist.